Can I pick-up my order at the Thousand Oaks location?
Of course! When checking out with your order, select "In-Store Pickup" rather than a shipping option. In-store pickup is always free and should be ready within 24 hours. Should there be any issues on our end, we will get in touch with you!
You will be notified when your order is ready for pickup.
Can I change my shipping address after my order has been placed?
Once an order is placed, we aim pack and ship your order within 24 hours, so it is not always possible to process address change requests.
If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
Do you ship internationally?
At the moment, we only ship nationwide throughout the United States though we hope to be international soon!
How long is the processing period?
Order processing times are typically within 1-3 business days after your order has been placed.
Most orders will be processed within the first 24 hours; however, if we are backed up, the processing time may reach up to 3 business days after your order has been placed.
What should I do if something is missing or damaged when I receive my order?
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. If you are local, feel free to come by the store, and we will help you out. If not, please send us a message at nashstore805@gmail.com as soon as possible in order for us to assist you!