FAQ
Frequently Asked Questions
Where can I find your pop-ups?
We love meeting you in person! Follow us on Instagram @coastalcharmgirls for updates on upcoming markets and pop-ups. You’ll also find dates listed on our Events Page.
How can I book a private event?
We’d love to bring the Charm Bar experience to you. Reach out via our Contact Page or email us at info@coastalcharm.co with your event details, and our team will help you plan a custom jewelry experience.
Do you offer returns or refunds?
All Charm Bar purchases are final sale. We do not offer refunds, but exchanges are available within 7 days of receiving your order. See our Returns & Exchanges Policy for full details.
What if my jewelry breaks?
We stand behind the quality of our pieces. If something breaks within 6 months, we’ll repair it for free (shipping not included). After 6 months, a repair fee of $15 applies. Email info@coastalcharm.co to start a repair request.
Do you ship internationally?
Currently, we ship within the United States. International shipping is coming soon—join our mailing list to be the first to know!
How long will it take to get my order?
Please allow 7–10 business days for your order to ship. Once shipped, most orders arrive within 3–7 business days. See our Shipping Policy for full details.
Do you create custom jewelry?
Yes — the Charm Bar is all about customization. You can design your own necklace or bracelet by choosing your chain style and charms. If you have something extra-special in mind, reach out to us at info@coastalcharm.co.
Do you offer wholesale or partnerships?
We’d love to collaborate! For wholesale or brand partnership inquiries, please email info@coastalcharm.co with the subject line “Partnership Inquiry.”